We provide either dedicated or shared access for Internet data transfer with an unlimited quota. Our dedicated 1:1 access has a stable speed of up to 100 Mbps with unlimited usage quota and a 99.9% service-level agreement (SLA), while our shared broadband access has an unlimited usage quota with a speed of up to 5 Mbps. We offer a stable and high-quality data connection, and we back up our services with several fiber optic backbones with different topologies to minimize the possibility of data loss.
Rather than offer packages that are padded out with services and products that are not needed by clients, but which are charged for, we only provide the very best services and products that our customers need. This could, for example, be a speedy and reliable Internet service without additional and unwanted IPTV channels. Thus, we are able to keep our costs down while also delivering the very best for our clients.
Currently, we have the widest building coverage of any ISP in Jakarta, encompassing office buildings, apartment complexes, and malls. In fact, by the end of 2016, we had been trusted by operators of some 1,000 such buildings, and with our wide networks in many different premises, clients that have different branch offices around the city have the convenience of dealing with only one ISP.
To provide the very best customer satisfaction, we offer a 24-hour customer service hotline that operates with an escalating ticketing system to make sure that all problems are handled in a professional and timely manner. For our clients’ convenience, there are several channels through which we can be contacted, including phone, email and social media chat services.
We have a central control room from which we monitor all of our connections to ensure that we are the first to know about any possibility of downtime. And for customers’ peace of mind, we offer a service-level agreement (SLA) of 99%.
Aside from our hotlines and control room, both of which ensure the quality of our services, we also regularly hold tenants events to get closer to our customers. This means that we can hear directly from them about how they feel about our services, thus ensuring that we can provide them with better quality and reliability that they require and to minimize customer complaints to building managers.
We provide flexible win-win payment agreements with building or residential management bodies with attractive options of either revenue sharing or through rental fees.
As part of the CTI group, we give clients a totally comprehensive service in data connections, not only through fiber optic networks, but also through indoor and outdoor cellular networks supported by our parent and sister companies.